Refund policy

Refund & Return Policy

At Vale, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Returns

Customers may return eligible items within 7 days of receiving their order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging where applicable.

  • Be accompanied by proof of purchase (receipt or order confirmation).

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale, clearance, or discounted items.

  • Gift cards.

  • Customized or personalized products.

  • Undergarments, swimwear, or other hygiene-sensitive items unless defective.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Your refund will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

Exchanges

Exchanges are available for defective, damaged, or incorrectly delivered items, as well as size exchanges subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement, exchange, or refund as appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong item was sent.

  • The return is the result of an error by VALE.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Contact Information

For all return, exchange, and refund inquiries, please contact:

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

By purchasing from Vale, you acknowledge and agree to this Refund & Return Policy.